Standard Operating Procedure (SOP)
Full-Time Two-Wheeler Captain Salary Model
City: Bangalore
Effective From: 12th May 2025
Overview:
This document outlines the SOPs for the salary-based engagement model for full-time
two-wheeler riders (captains). It includes details on shift timing, salary structure, attendance
expectations, onboarding documentation, performance requirements, and payout structure.
1. Employment Type:
Full-Time Captain Riders engaged under this model will be considered full-time captains with
fixed responsibilities and performance expectations.
2. Shift Timings:
12:00 PM 10:00 PM (10 hours daily)
Captains must be logged in on the app and available to accept and complete
rides/orders during the entire shift.
Strict adherence to shift timings is expected.
3. Salary Structure:
Fixed Monthly Salary: 25,000 (based on 26 present days/month)
Payout Frequency: Weekly payouts will be credited based on days worked and order
completion.
Wallet will remain blocked; no daily earnings will be credited to the captains wallet.
4. Attendance Requirements:
Expected Present Days: 26 days per month
Permissible Leaves: 4 leaves per month
Salary deductions will apply for unapproved absences beyond the 4-leave allowance.
5. Operational Expectations:
Captains must log in by 12:00 PM sharp every working day.
During login hours (12 PM 10 PM), captains must:
Stay active on the app
Accept all ride/order pings promptly
Complete assigned orders without refusal or delay
Failure to comply with ride acceptance or repeated unavailability may result in disciplinary action
or deductions.
6. Wallet Policy:
The captains wallet will be blocked to ensure fixed salary model consistency.
No daily wallet settlements will be made; payouts are processed weekly through the
fixed salary system.
7. Onboarding Requirements:
To be eligible for this role, captains must provide the following documents:
Aadhaar Card /PAN Card (for ID verification)
Vehicle Registration Certificate (RC)*
Profile Picture (for app and verification)*
Only candidates with verified and complete documentation will be onboarded into the salary
model.
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Job Responsibilities:
Serve tea/coffee/water to staff and guests.
Maintain cleanliness of the office, pantry, and meeting rooms.
Handle outdoor duties such as bank work, document collection/delivery, etc.
Ensure timely disposal of trash and cleanliness of washrooms
Requirements:
Minimum education: 10th pass (preferred).
Prior experience in a similar role is a plus.
Basic understanding of hygiene and cleanliness.
Honest, punctual, and disciplined.
Should be polite and respectful.
Working Hours:
10 AM to 8 PM ( Monday to Saturday )
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Job Title: Office Boy
Location: Malad West
Department: Administration
Key Responsibilities:
Serve tea, coffee, and water to staff and visitors.
Maintain cleanliness of office premises, pantry, and workstations.
Handle general office cleaning, dusting, and waste disposal.
Manage and distribute office supplies and stationery.
Assist in filing documents and organizing office files.
Perform basic duties like going to the bank, post office, or delivering documents.
Monitor and refill pantry supplies regularly.
Open and close the office daily (if assigned).
Requirements:
Minimum 10th Pass or equivalent.
Basic knowledge of cleanliness and hygiene.
Courteous, punctual, and trustworthy.
Physically fit and willing to do manual tasks.
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We are searching for an engaged telecaller to boost sales by reaching out to current and possible clients. To this end, the telecaller will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow-ups by our staff.
To be successful as a telecaller, you should be able to convince even the toughest of individuals to purchase our offerings. A remarkable telecaller will suggest ways in which clients' feedback can be utilized to improve our services.
Telecaller Responsibilities:
Studying the details of each offering and remaining abreast of updates to these offerings.
Obtaining and updating lists of individuals' contact details.
Calling active and budding clients to encourage the purchase of items.
Addressing clients' uncertainties, grievances, and suggestions on time.
Noting important details of each conversation.
Communicating verbal acceptances of offers to our sales team for closing.
Recording all successful and unsuccessful attempts to close sales.
Attending regular team meetings to clarify progress and performance-related expectations.
Conducting each of your functions with the utmost respect, regardless of others' dispositions.
We are hiring a business analyst to join our project team. You will work alongside other business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to nontechnical users.
Business Analyst Responsibilities:
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Providing leadership, training, coaching, and guidance to junior staff.
Allocating resources and maintaining cost efficiency.
Ensuring solutions meet business needs and requirements.
Performing user acceptance testing.
Managing projects, developing project plans, and monitoring performance.
Updating, implementing, and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Serving as a liaison between stakeholders and users.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects.
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An individual is seeking a dedicated office boy to assist in daily office operations. The ideal candidate should have completed at least 8th to 10th grade. This is a full-time position with a salary range of Rs. 10,000 to Rs. 15,000 per month, depending on experience and qualifications. Responsibilities include maintaining office cleanliness, assisting with administrative tasks, and supporting staff as needed. If you are reliable, punctual, and ready to contribute to a productive work environment, we encourage you to apply. Notifications for this ad are enabled, so stay updated on any developments.
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