Customer Service Specialist Voice Process (Night Shift) Location: Airoli, Mumbai Shift Timing: Evening/Night Shift (One-side cab provided) Salary: 2.4LPA Experience: Freshers can apply Mode: Voice Process Only About the Role: NIIT is hiring Customer Service Specialists for its HRO Voice Process. This is a night shift, voice-based role, ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain. Eligibility Criteria: Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc Freshers are welcome Must have excellent verbal communication skills Basic computer proficiency (MS Office, typing) Key Responsibilities: Handle inbound customer calls and resolve queries with professionalism Ensure timely and accurate delivery of service Strive for first-call resolution and high customer satisfaction Maintain quality benchmarks like AHT, CSAT, and compliance metrics Properly document all interactions and follow up where needed Identify areas for process improvement and contribute ideas Important Note: This is a voice process role for night shift only. Please apply only if you are comfortable with night shifts and voice-based support.

Job Opening: Customer Service Specialist Voice Process (Night Shift) Location: Airoli, Mumbai Shift Timing: Evening/Night Shift (One-side cab provided) Salary: 2.4LPA Experience: Freshers can apply Mode: Voice Process Only About the Role: NIIT is hiring Customer Service Specialists for its HRO Voice Process. This is a night shift, voice-based role, ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain. Eligibility Criteria: Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc Freshers are welcome Must have excellent verbal communication skills Basic computer proficiency (MS Office, typing) Key Responsibilities: Handle inbound customer calls and resolve queries with professionalism Ensure timely and accurate delivery of service Strive for first-call resolution and high customer satisfaction Maintain quality benchmarks like AHT, CSAT, and compliance metrics Properly document all interactions and follow up where needed Identify areas for process improvement and contribute ideas Important Note: This is a voice process role for night shift only. Please apply only if you are comfortable with night shifts and voice-based support. Interested?

Greetings from Team Management Services (TMS), an end-to-end HR consulting firm! There are currently job openings for the position of Back Office Executive for our client located in Ghansoli (Navi Mumbai). Company Profile: Our client delivers advanced fuel dispensing equipment, electronic systems, payment solutions, and electric vehicle chargers. Serving customers worldwide, our client has united with industry-leading brands. Focused on innovation, safety, and sustainability, they provide reliable, customer-centric solutions for retail fueling and commercial applications. Headquartered in Downers Grove, Illinois our client operates globally with a commitment to shaping the future of fueling and clean energy infrastructure through cutting-edge technology and trusted service. Position Title: Back Office Executive-(1 Year Contract RenewableTMS Payroll) Qualification: Bachelor of Commerce (B.Com.) Job Location: Ghansoli(Navi Mumbai) Experience: 2-4 years Job Summary: We are seeking a detail-oriented and proactive professional to support our service operations. The role involves MIS reporting, coordination with field technicians, timely data entry, and maintaining accurate service and billing records. The ideal candidate will ensure seamless communication between departments and contribute to efficient back-office service processes. Roles & Responsibilities: MIS Reporting & Data Management: Prepare and maintain comprehensive MIS reports to track service operations, billing statuses, and technician performance. Ensure accurate, real-time data entry into internal systems for efficient tracking and reporting. Coordination with Field Technicians: Act as a central point of communication between field service technicians and office departments. Coordinate daily service schedules, allocate service requests, and track job completion timelines. Record-Keeping: Maintain updated records of service requests, billing documents, payment statuses, and technician visits. Ensure proper filing of service reports, bills, and invoices for compliance and auditing purposes. Timely Data Capture: Ensure all service-related datalike customer interactions, job status, billing details, and part replacementsare captured and entered in the system promptly and accurately. Billing & Accounts Support: Assist with the generation, verification, and dispatch of client bills based on technician job sheets and service reports. Liaise with the accounts team for invoice follow-ups and timely collections/payments. Communication with Stakeholders: Regularly interact with clients, vendors, and internal teams to resolve issues related to services, delays, billing discrepancies, or payment follow-ups. Use of MS Office Tools: Utilize Excel and Outlook effectively for data analysis, report generation, and communication. Employ spreadsheets and templates for systematic documentation. Service Workflow Monitoring: Track service ticket lifecy