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Job Description US MNC Blended Profile (Chat & Voice)
Position: Customer Support Associate (Blended Voice & Chat)
Company: [Multinational Company Name Confidential]
Location: Gurgaon (Work from Home after Training)
Openings: 500+ (Urgent Hiring)
Role Overview
We are hiring enthusiastic Customer Support Associates for a blended profile (Chat & Voice) to handle queries for a US Process. The role is designed for candidates with strong English communication skills who are ready to deliver excellent customer service in both written and verbal formats.
Key Responsibilities
Handle customer queries via voice calls and chat support for US clients.
Provide accurate information regarding products, services, and orders.
Resolve issues related to billing, delivery, account, or technical assistance.
Ensure a high level of customer satisfaction by maintaining professional communication.
Document interactions and escalate unresolved cases when required.
Work Structure
Training: 1 Month (Work from Office Gurgaon).
Work Mode: 2 Months Work from Home after successful training.
Contract Duration: 3 Months (with potential extension based on performance).
Shifts: US Process (Night Shifts / Rotational Shifts).
Transport: Both-side cab facility provided during training and work period.
Compensation
Salary: 20,000 (in-hand) per month.
Incentives: Performance-based incentives.
Benefits: Cab facility (both sides) + Company mediclaim.
Eligibility
Education: Minimum 12th Pass / Graduate (any stream).
Freshers and Experienced candidates can apply.
Strong English communication skills (verbal & written).
Comfortable with both chat and voice process.
Flexible with night shifts & rotational shifts.
Basic computer knowledge and typing speed preferred.
Location
Gurgaon (Cyber City / Sector 21 exact office details shared after selection).
Candidates should be ready to join immediately.
Interview Process
Mode: Virtual Interview (MS Teams / Zoom).
Rounds:
1. HR Screening
2. Communication Assessment
3. Operations Round (Voice + Chat Handling)
Why Join Us?
Opportunity to work with a leading MNC in customer support.
Cab facility both sides safe & convenient.
Get trained for a US process with international exposure.
Growth opportunities based on performance.