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Required candidate in Kochi city for fresher Accountant role. Apply now.

A Customer Relationship Manager (CRM) is responsible for building, maintaining, and improving relationships with customers to ensure satisfaction, retention, and business growth. They act as the bridge between the company and clients. Core Responsibilities Customer Handling & Support Communicate with clients via phone, email, WhatsApp Understand customer needs and provide solutions Handle inquiries, complaints, and feedback Client Relationship Management Build long-term relationships with customers Maintain regular follow-ups with clients Ensure high customer satisfaction and retention CRM System Management Maintain customer data in CRM tools like Zoho CRM Salesforce Update client interactions, sales status, and reports Sales Coordination Support sales team in lead conversion Follow up on leads and prospects Upsell and cross-sell company services Customer Retention & Growth Identify opportunities to increase customer value Offer new services, upgrades, and renewals Reduce churn rate Reporting & Feedback Prepare customer reports and insights Share feedback with internal teams Suggest improvements in services/products Required Skills Communication Skills Strong verbal and written communication Fluent in English + Malayalam (preferred) Interpersonal Skills Relationship-building ability Problem-solving mindset Patience and empathy Technical Skills Basic computer knowledge CRM software handling MS Excel / Google Sheets Preferred Skills Experience in sales or customer support Knowledge of digital marketing / IT services Telecalling or client handling experience Educational Qualification Any Degree / Plus Two (with experience)