Hands on experience in system handling, Appointment scheduling,Microsoft tools,Customer service,Billing,Telecalling ,Team management,English and Tamil fluency.
Job Description: Customer Support Executive (Multilingual)
Department: Customer Support
Location: Chennai
Experience: 34 years
Industry: IT (Financial Mobile App Development)
Job Summary:
We are looking for a Customer Support Executive with strong communication skills and a deep understanding of financial mobile apps to join our growing team. You will serve as the first point of contact for users, providing prompt, friendly, and effective support in Hindi, Tamil, and English (knowledge of additional regional languages is a plus). Your role is crucial in building trust with customers and ensuring a smooth and satisfying app experience.
Key Responsibilities:
Respond to customer queries via chat, phone, email, and app support panel
Troubleshoot app-related issues, transactions, login problems, etc.
Explain app features, KYC processes, and financial services to users
Escalate technical issues to the product or engineering team as needed
Maintain accurate records of customer interactions and resolutions
Monitor support KPIs like first response time, resolution rate, and CSAT
Identify recurring user pain points and contribute suggestions for improvement
Work closely with product, QA, and design teams to improve user experience
Required Skills & Qualifications:
34 years of experience in customer support
Fluency in Hindi, Tamil, and English is mandatory
Additional language(s) like Telugu, Kannada, Malayalam, Bengali, or Marathi is a plus
Strong problem-solving skills and ability to explain complex features in simple terms
Familiarity with CRM tools (e.g., Freshdesk, Zendesk, Intercom)
Good typing speed, email/chat etiquette, and patience
Experience with UPI, wallets, or mobile banking products is preferred
Preferred Attributes:
Customer-first mindset with a high level of empathy
Self-starter who can work independently and as part of a team
Comfortable with working in a fast-paced, tech-driven environment
Bachelor's degree in any field (Commerce or Finance preferred)
Benefits:
Competitive salary with performance incentives
Health insurance and wellness programs
Opportunity to work in a growing fintech company with a user-first culture
Exposure to product and tech teams for career advancement
HR4NATION requires Video Editor (Male) for an e-commerce company located in Chennai, Guindy
Candidate must have knowledge of Davinci Resolve or Premier Pro. Those who have done Corporate videos, Promotional videos will be given preference
Experience: 1 years - 5 years
Salary: 17k - 25k
Location: Chennai - Guindy