Highly organized and detail-oriented professional with strong typing skills, proficient in handling data entry tasks, maintaining accurate records, and managing back-office operations. Dedicated to delivering quality work within deadlines while ensuring confidentiality and efficiency.
The Front Desk Operator is the first point of contact for customers visiting or calling the Bharat Gas Agency. This role involves managing customer inquiries, booking LPG refills, maintaining records, processing payments, and ensuring smooth day-to-day front office operations in compliance with Bharat Petroleum Corporation Limited (BPCL) guidelines.
Key Responsibilities
1. Customer Interaction
Greet and assist walk-in customers in a courteous manner.
Handle incoming calls and respond to customer queries regarding LPG connections, refill bookings, and services.
Guide customers through new LPG connection processes, documentation, and safety instructions.
2. Booking & Billing
Process LPG refill bookings via the BPCL portal or software.
Generate and provide bills/receipts to customers.
Handle cash, UPI, and card transactions securely.
3. Record Keeping
Maintain daily booking logs, payment records, and delivery schedules.
Ensure proper documentation of new connections, transfers, and KYC updates.
4. Compliance & Safety
Follow BPCL policies, safety regulations, and government guidelines for LPG distribution.
Report any suspicious activities or discrepancies to the manager.
5. Coordination
Liaise with delivery staff to ensure timely and accurate deliveries.
Coordinate with the back office for stock updates and supply schedules.
Required Skills & Qualifications
Minimum Qualification: 10th/12th Pass (Graduate preferred).
Basic computer knowledge (MS Office, BPCL booking software, email handling).
Good communication skills in local language, Hindi, and basic English.
Ability to handle customer complaints patiently and professionally.
Basic accounting skills for handling cash and receipts.
Work Environment
Office-based with regular interaction with customers and delivery staff.
Standard working hours; may require extended hours during high-demand seasons.
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