Responsibilities Debt Recovery: Contact customers via phone, email, or letter to discuss overdue accounts and encourage timely repayment. Negotiation: Negotiate payment plans, settlements, or modified terms that are manageable for the customer and acceptable to the bank. Record Keeping: Accurately document all customer interactions, payment arrangements, and outcomes in the collections system. Compliance: Ensure all debt collection activities adhere strictly to federal and state laws and professional codes of conduct, such as the Fair Debt Collection Practices Act (FDCPA). Customer Service & Issue Resolution: Handle customer inquiries, complaints, and billing disputes professionally and empathetically to maintain a positive customer relationship whenever possible. Locating Debtors: Utilize databases, credit bureau information, and other public records (known as skip tracing) to locate customers whose contact information is outdated. Reporting: Prepare and submit regular reports to management on collection statuses, outstanding debts, and overall progress towards collection targets. Initiating Legal Action: When necessary, initiate legal proceedings such as foreclosure or repossession if debt recovery efforts Contact

Responsibilities Debt Recovery: Contact customers via phone, email, or letter to discuss overdue accounts and encourage timely repayment. Negotiation: Negotiate payment plans, settlements, or modified terms that are manageable for the customer and acceptable to the bank. Record Keeping: Accurately document all customer interactions, payment arrangements, and outcomes in the collections system. Compliance: Ensure all debt collection activities adhere strictly to federal and state laws and professional codes of conduct, such as the Fair Debt Collection Practices Act (FDCPA). Customer Service & Issue Resolution: Handle customer inquiries, complaints, and billing disputes professionally and empathetically to maintain a positive customer relationship whenever possible. Locating Debtors: Utilize databases, credit bureau information, and other public records (known as skip tracing) to locate customers whose contact information is outdated. Reporting: Prepare and submit regular reports to management on collection statuses, outstanding debts, and overall progress towards collection targets. Initiating Legal Action: When necessary, initiate legal proceedings such as foreclosure or repossession if debt recovery efforts

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