We are looking for a Customer Support Executive to handle customer communication, feedback collection, and payment follow-ups. The candidate will be responsible for maintaining good relationships with customers and ensuring smooth coordination between customers and the operations team.
We are looking for a Customer Support / CRM Executive to manage customer communication, feedback, and payment follow-ups. The candidate will play a key role in maintaining good relationships with customers and ensuring smooth communication between customers and the operations team.
Key Responsibilities
Make daily customer calls for feedback, payment reminders, and service updates
Handle customer queries and complaints and provide appropriate solutions
Follow up with customers for pending payments and order confirmations
Coordinate with operations and delivery teams to resolve customer issues
Maintain and update customer details in CRM / internal console
Support basic customer engagement activities and service updates
Prepare daily and weekly reports (calls made, feedback received, payment follow-ups)
Requirements
Language: Tamil mandatory, Basic English preferred
Experience: Freshers can apply (13 years in customer support / telecalling preferred)
Good communication and customer handling skills
Basic computer knowledge and data entry skills
Ability to handle customers politely and solve problems effectively
Work Details
Working Hours: 9:30 AM 6:00 PM
Location: Erode (Work from Office)
Why Join Us
Opportunity to work in a growing startup environment
Practical experience in customer relationship management
Friendly and supportive team
Work Location: In person (Erode)
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Strategy & Planning: Develop comprehensive, data-driven marketing plans to enhance hospital visibility and market.
Digital Marketing: Manage social media, and email campaigns to engage patients.
Content & Branding: Create and manage promotional content like brochures, newsletters, and press releases.
Community Outreach: Organize health fairs, community events, and seminars to foster relationships.
Reporting & Analysis: Track, analyze, and report on the effectiveness of marketing campaigns.
Relationship Management: Coordinate with doctors and staff to build referral networks.
Compliance: Ensure all marketing materials adhere to healthcare regulations.