BPO telecallerhandles inbound and outbound calls to provide customer support, resolve inquiries, and promote products or services, acting as a bridge between the company and its customers.Key responsibilities include maintaining high customer satisfaction, meeting call targets and performance metrics, updating customer databases, and collaborating with team members to enhance the overall customer experience.
Key Responsibilities
Inbound Calls:
Respond to customer inquiries, address complaints, and provide accurate information about products or services.
Outbound Calls:
Make calls to potential and existing customers to introduce products, generate leads, conduct surveys, or gather feedback.
Customer Support:
Offer appropriate solutions to customer needs and resolve issues efficiently, ensuring customer satisfaction.
Data Management:
Maintain accurate customer records, update information in the CRM system, and keep detailed logs of all interactions.
Target Achievement:
Meet daily, weekly, and monthly targets for sales, lead generation, or customer interactions to contribute to company goals.
Script Adherence:
Follow specific scripts and company guidelines to ensure consistency and quality in customer communications.
Collaboration:
Work with sales and support teams to align strategies and improve overall customer experience.
Required Skills & Attributes
Communication:
Exceptional oral and written communication skills, coupled with strong listening and persuasive speaking abilities.
Customer Focus:
A customer-centric mindset with the ability to understand customer needs and build rapport.
Problem-Solving:
Outstanding problem-solving skills and the ability to handle and resolve complaints effectively.
Technical Aptitude:
Ability to manage multiple tasks and use CRM systems to update customer information.
Resilience:
Ability to handle stress and pressure, including positive handling of rejections and managing high call volumes.
Professionalism:
Politeness, efficiency, and professionalism in all customer interactions.
Employee will need to do SEO optimized Content Editing on various niches, for the blogs and post them on our blogs and social media sites. We will help in that.Will need to share any links/banners/content on social media sites
Part time, full time and work from home available
Work : tellecalling and BPO process
Qualification 10th 12th dip Iti and any degree
No consultancy
Flexible timing only day shift
Directly appointment
Permanent vacancy
new company opening for job vacancy available
Qualification 12th to any degree
Age: 18 above
salary 20.000 to 30,000 past time and full time job
Intrested people imediately apply
new company opening for job vacancy available
Qualification :12 to any degree
Age :18 above
Income :18000-40000
part time full time job interested people immediately apply now
new company opening for job vacancy available.
Qulatification : 12th To any Degree.
age : 18 To 45.
freshre and interest people.
immediately apply now.
Immediately appointment for vacancy available
Qualification: 12th to any degree
Age: 18 above
Salary: 25000 to 30000
part time and full time job interested people immediately
Apply now
more details contact this number
new company opening for job vacancy available
Qualification 12th to any degree
Age: 18 above
salary 20.000 to 30,000 past time and full time job
Intrested people imetialty apply
Media and Production house Hiring Freshers for Secreterial, Public Relations & Media worksanyone can apply or search at google or facebook and msg there directlyAll things will be told after selectionCompany Tours and Credit incomes are there
Hiring job requirements for male and female
qualification: 12th to any degree
work : Office work
part time/ full time/work from home available
intrested candidate send your resume